Upcoming Maintenance on September 30, 2024: Please note that our service will be temporarily interrupted for some maintenance on Monday, September 30, 2024, from 10PM to 1AM (EDT). During this period, the application will be inaccessible and some statistics may not be compiled. Also, some functionalities may be interrupted and any scheduled emails will be sent once the service is restored. We're sorry for any inconvenience this may cause you.
Close

Cancelling a scheduled mailing

Last update:

Once you've scheduled your mailing, it will appear on your Dashboard.

A 5 minute delay is automatically added to all immediate mailings so you can cancel them if you notice a mistake.

Note: if the problem is only with the date and time of the mailing, it is possible to modify them directly from the Scheduled mailing box on the Dashboard by clicking on the action menu "...", then click on "Edit date and time". This option is also available via the action menu to the right of each Scheduled mailings in the Mailings section > under the Scheduled mailings tab.

To cancel a scheduled mailing:

Go to Dashboard, in the Scheduled mailing box and click on the action menu "...", then click on "Cancel this mailing".

If you have several scheduled mailings and the one you want to cancel is not the one visible in the Scheduled mailing box, click on View all link at the bottom right of the box. You can also go directly to this page via the Mailings menu  > under the Scheduled mailings tab. Then open the action menu on the right of the concerned mailing and select "Cancel".

The Cancel mailing dialog box will open. You'll then have to choose between two options: "Yes and save as a draft" or "No". Select the appropriate option for you.

If you plan to reuse the cancelled mailing to plan a new one, choose the "Yes and save as draft" option. If you choose "No", your scheduled mailing won't be canceled. By saving your cancelled mailing as a draft, you'll make sure you don’t lose your work if you don't have another copy saved elsewhere.

To retrieve this draft, go to the “Mailings” section and select the "Drafts" tab. Open the action menu to the right of the draft and select "Edit". Apply the necessary corrections to your draft and simply schedule the mailing again.

See also :

Top